SingTel Prepaid – Fix for Hi! SIM Card unable to connect to Internet | Singapore
Frustrated because your SingTel Prepaid Hi! SIM card unable to connect and browse the Internet? You are on the right place to get it solved!
- 2-Step fix for your SingTel Prepaid Hi! SIM Card Internet issues.
- The fix applicable for both Android and iPhone (iOS) users.
- For other interesting articles like this, do check Singapore, Tech, Android, iOS, Travel and more at JILAXZONE
Using SingTel Prepaid in Singapore? Wondering why you can’t connect to the internet although you have restarted your phone and have reinserted your SingTel Prepaid Hi! SIM Card in and out multiple times ? I got a fix for you.
For the record, SingTel is offering the cheapest, most affordable and probably the best prepaid plan you can get here in Singapore via its YAY! Monthly plan, read here for my complete review on it: SingTel Prepaid Review why it’s the best prepaid plan in Singapore on JILAXZONE.
Fix if you are unable to connect to internet using your SingTel Prepaid Hi! SIM Card
The issue where you are unable to connect to Internet with your SingTel Prepaid Hi! SIM Card is happening mostly due to these 3 reasons: 1) you are running out of your Internet quota or 2) you just change to a new phone with your existing SingTel Prepaid Hi! SIM Card or 3) you are buying a new SingTel Prepaid Hi! SIM Card and nobody helped you to set it up.
To be able to browse the internet successfully, you need to:
1) Check remaining balance & quota
Ensure you have either a) any balance left on your Main Balance or b) you have any SingTel Prepaid Data Plan with you and there are still remaining Internet quota.
To check remaining balance / Internet quota on your SingTel Prepaid Data Plan, download SingTel Prepaid Hi! App.
2) Check APN Settings
Next step would be to check your phone APN (Access Point Name) settings. APN is the “gateway” between your phone and your telco operator (in this case SingTel), to enable you to connect and browse the Internet. On most cases, the APN was setup wrongly hence you can’t connect to the Internet.
On Android (the steps & menu may vary on different Android devices):
a) Go to Settings > Mobile Network > Access Point Name.
b) Tap on New APN or edit existing.
On iOS (iPhone / iPad):
a) Go to Settings > Cellular > Cellular Data Network.
On both Android and iOS:
a) Enter the following settings for Cellular Data / Internet.
| Item | Cellular Data / Internet |
|---|---|
| APN | hicard |
| Username | <leave blank> |
| Password | <leave blank> |
b) Enter the following settings for MMS.
| Item | MMS |
|---|---|
| APN | hicard |
| Username | <leave blank> |
| Password | <leave blank> |
| MMSC | http://mms.singtel.com:10021/mmsc |
| MMS Proxy | 165.21.42.84:8080 |
| MMS Max Message Size | 307200 |
| MMS UA Prof URL | <leave blank> |
Once you have setup the APN settings like above, you should now be able to connect and browse the Internet – including receiving WhatsApp / Facebook notifications.
Let me know on the comment below in case you are still encountering issue connecting to the Internet even after setting up the APN like mentioned above, I’ll try my best to help you out. Cheers!
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Appreciate and thank you for the valuable and precise information
Thanks, followed the steps but it still says “Connected (No internet access)”
Hi B,
Try restart your phone to see if the configuration now working.
Bravo, jilaxzone, you make my day. I was struggling to connect. Thank you so much for this forum. It really helps a lot. Thumbs up 👍
Hi G,
Glad it helped you!
Thank you so much!
I had exactly same problem and followed your instruction (reset APN)
then solved! no need to go Singtel with long queue
Have a great day 🙂
it worked – thanks! information about APN settings found on Singtel were different and incorrect for Hi card. cheers mate!
Travelling on merchant ship product tanker But maafi wifi
Pls help
Registered net plan getting over 24 one month.
Hi. I’m trying to connect in Bali. Bought the hi card in SG and added pre-paid roaming before leaving for Bali (can see on the app I have the credit). Followed the steps above and when I try to activate the bundle it is still not recognizing the roaming plan. Any suggestions please?
Hi Nina,
Sorry for this to happen to you. Have you tried to restart your phone to see if it works?
Hi!
Made the settings changes but my iPhone doesn’t pick anything – keeps with the “No Service”
I have tried restarting it but nothing
Appreciate your help!
Hi Oscar,
Could be your SIM Card is obsolete. Recently SingTel has program to exchange old SIM Card to 5G-enabled SIM Card for free. Do check out SingTel website for more info, who knows they make similar events in the coming future.
it worked for me – thanks!
when i tried default setting from Singtel APN it doesn’t work but after change APN setting from yours then restart my Iphone, brilliant absolutely genius.
Thanks mate.
Thanks!!! You are brilliant for posting this. It worked for me in Thailand. Tried reaching out to Singtel customer service but it will take 1-3 days to get a call back. Not really ideal when on holiday! Thank you!
Hi Eg,
Glad it worked out for you.
Hi I have the hi!Tourist eSIM and running into the same issues. No network connection at all. Tried changing the APN settings and restarted the phone as you instructed but still didn’t work. Any thoughts?
Hi Daniel,
Perhaps try changing the network into LTE/3G.